MSU Libraries eResources & Emerging Technologies Summit (MSU LEETS): 2013

Thursday, August 1: Emerging Technologies

Keynote Speaker

Matthew Reidsma

Web Services Librarian, Grand Valley State University

Good for Whom? Putting Technology in the Service of People
As libraries evolve, technological solutions for many of the problems librarians face on a daily basis become more and more enticing. While many of the technological wonders do make our work lives better, they often affect our members in ways that are not well understood. How do we find solutions to our problems that are good for everyone? This is not a new question. Libraries can learn from how others have balanced the effects technologies have on people throughout times of great change.


Create, Record, and Broadcast (Live) your Google+ Hangouts

Andrew Youngkin, Emerging Technologies Coordinator, National Network of Libraries of Medicine, University of Maryland, Baltimore

Google+ Hangouts are popular for informal group chats, but they can also be used to easily collaborate, communicate, coordinate, and promote projects, discussions, instruction, and meetings. In this presentation, step by step instructions will be provided to demonstrate how Google+ Hangouts work, how to get started, and how to broadcast, record, and share these group video chats through social networking sites. Discussion on emphasizing ways in which libraries might use this resource to engage constituents and enhance services, such as reference and outreach, will follow.

Put Your Library on the Map!

Ashley Krenelka Chase, Library Administrator, Stetson University, College of Law

Does your academic library cater to students, faculty, and staff, as well as the public? Have you ever wanted to implement a system that allows each and every patron an opportunity to enter the library and use mobile services to find their way around? This session will demonstrate how our library, the Dolly & Homer Hand Law Library at Stetson University College of Law, has begun the process of implementing Google Floor Plans, which helps patrons find the library using Google Maps and access points of interest within the library on their smartphones. Not only does this allow patrons to find what they’re looking for without additional assistance from library staff or librarians, but it is easy to implement and can be combined with other emerging and existing technologies, such as QR codes and augmented reality to provide an interactive and helpful library experience.

Academic Libraries Are Moving to the Mobile Web – Or Are They?

Dr. Catharine Bomhold, Assistant Professor, School of Library and Information Science, University of Southern Mississippi
Callie Wiygul, Graduate Research Assistant, University of Southern Mississippi

With the dramatic increase in smart phone usage by the millennial generation, the academic library literature is full of calls to produce smart phone applications (apps) in order to increase accessibility to services by their patrons. As the most recognizable mobile interface, apps are site-specific software applications that allow users to access information in discrete portions on smart phones. While the term has its origins in personal computing, in recent years it has become commonly used to refer to small-scope software developed explicitly for mobile devices. Many scholarly sources cite mobile computing through smart phones as an upcoming tool for post-secondary education. Professional literature is rife with discussion on the importance of apps for attracting and keeping mobile library patrons. In order to determine the current state of academic library mobile services, a survey of app offerings was conducted in January 2013. The apps were surveyed on services and functionality, and to determine if there was any commonality or predictability among the libraries that had apps.

Emerging Technologies for STEM Education

Deborah Lee, Professor/Coordinator/Associate Director, Mississippi State University

Emerging technologies are changing the practice of teaching and learning within higher education, especially for STEM (science, technology, engineering and mathematics) fields. This session will examine the emerging technologies identified in the New Media Consortium’s Technology Outlook for STEM+ Education 2012-2017 report. Cloud computing, collaborative environments, mobile technology and applications, and social networking are just a few of the technologies that will be examined, with a special emphasis on the impact on science, technology, engineering and mathematics education. Environment challenges and opportunities related to emerging technologies will also be discussed. The presenter will draw upon her experience as a board member for the 2012 NMC report.

Panel Discussion: Reducing Multi-Platform Mobile Experience

Jorge Brown, Access Services Librarian, University of Southern Mississippi
Matthew Reidsma, Web Services Librarian, Grand Valley State University Libraries
Clay Hill, Web Sites Manager, Mississippi State University
Julie Shedd, Web Services Specialist, Mississippi State University

In the past, creating a mobile experience for users involved creating and maintaining multiple sites. Responsive web design offers an alternative: taking advantage of HTML5 and CSS3, responsive web design enables us to create a single website that adapts to any device, regardless of platform. The panel will discuss the advantages of using responsive web design to update or create a library’s web presence for mobile users. Keynote speaker Matthew Reidsma, who was one of the first librarians to advocate for responsive web design, will facilitate a discussion and offer input on the planning process and pending plans for an upcoming responsive redesign of Mississippi State University Libraries’ website and the University of Southern Mississippi Libraries’ website.

The Web Beyond Google Part 2: More Innovative Search Tools and Their Implications for Reference Services

Lauren Dodd Hall, Assistant Systems Librarian, Fairchild Research Information Center
William C. Friedman, Web Services Librarian, University of Alabama
Brett Spencer, Reference Librarian, University of Alabama

In a poster for the 2010 MSU Emerging Technologies Summit, we examined search engines with features not found in Google. Need to do calculus? Try Wolfram|Alpha. Looking to search without being tracked? DuckDuckGo is gaining in popularity. Three years forward, we examine new trends in alternative search engines. Which tools have disappeared? What have the existing tools updated? After reassessing the previous engines and examining new ones, we have developed an updated Quick Guide that provides information on each search tool, such as the scope, currency, three useful features, problems and limitations, mobile-friendly versions, and likely audience. Our discussion will address questions such as: Do the search features in these alternatives have longevity? What is the future of free search tools? We plan to sort out which alternative search tools reference librarians should be experimenting with.

Think Tank Session: Social Media Management Grows Up: A Team Approach

Pattye Archer, Coordinator, Instructional Media Center, Mississippi State University Libraries
Amanda Clay Powers, Associate Professor / Interim Coordinator, Reference Department, Mississippi State University Libraries

Coming up with Facebook/Twitter updates day in and day out, year in and year out can be a challenge. Add new social media options to the mix – like Pinterest, Tumblr, Flickr, Google +, Instagram and more, and it can be overwhelming and a management quandary. As your social networking presence grows, you social
networking team needs to grow as well. In this open discussion, Pattye Archer and Amanda Clay Powers will kick things off by talking about the MSU Libraries growth and recent distinction as a Top 25 ranking of Social Media Friendly University Libraries. They will look at how the social media accounts at the MSU Libraries have continued to grow in popularity and in engaging the MSU community (@msu_libraries). The round table discussion will source ideas from all the participants and develop recommendations to take back to the rest of the Summit.

Beyond the Buzz – 3-D Printing and Laser Cutting

Lyndsey Miller, Assistant Professor, Mississippi State University Interior Design Program

As technology evolves, libraries and librarians must also evolve. But with budget constraints, libraries must also be smart when thinking about in what new technology to invest. Few can argue that 3-D printing and laser cutting have been two of the hottest buzz words, recently, when you think of libraries and technology. This session will look at how the Mississippi State University Interior Design Program is using both of these “cutting edge” technologies and open the door to discussion on how libraries can use these innovative machines for their patrons.


Friday, August 2: eResources

Featured Speakers

Nate Hosburgh

Electronic Resources Librarian, Montana State University, Bozeman

Troubleshooting Access with the End User in Mind
Troubleshooting, tracking, and communicating about access issues is a core responsibility for eResource Librarians and others managing electronic resources. There are often technical and communication challenges involved, yet the human element is of equal importance in maintaining effective relationships with users and colleagues. This presentation addresses Montana State University’s user-centered approach to troubleshooting access issues. Participants will learn to develop an effective troubleshooting checklist/workflow, understand user behavior and response as it relates to access problems, and more effectively address user concerns with access to electronic resources through various strategies/mechanisms.

Chris Bulock

Electronic Resources Librarian, Southern Illinois University, Edwardsville

You Call that Perpetual? Issues in Perpetual Access
Including perpetual access in an electronic resource agreement is only the beginning. Many issues stand in the way of seamless ongoing access and challenge traditional definitions of “perpetual.” Librarians and vendors often fail to properly track the content to which an institution is entitled after a subscription has lapsed. New eBook editions complicate access to previous editions. Multimedia resources may rely on quickly outdated software, so that they become unusable even if the content still has value. The presenter will discuss these challenges facing perpetual access to electronic journals, books, and multimedia resources, as well as strategies for working through them. This talk challenges the notion that there is a simple dichotomy between leased and owned materials.

Marie Kennedy

How to Market Your Library’s Electronic Resources
As libraries continue to move more of their resources from print to the electronic format, the difficulty of promoting the use of that content has become apparent. The traditional promotional techniques for print resources, such as putting the new items on a “new book shelf” near the front door or keeping heavily used items at the reference desk, do not work for resources in an electronic format because there are no physical volumes to view. How, then, do libraries best connect their patrons to appropriate electronic resources? We’ll be talking about how you can get started right away with developing a marketing plan for electronic resources at your library.

Miao Jin

Catalog Librarian, Hinds Community College

Cataloging e-Books: Dealing with Vendors and Other Various Problems
As most vendors are providing free MARC records along with eBook purchase, libraries have been loading these MARC records to their Integrate Library System (ILS). However, free MARC records sometimes come with problems, such as the number of MARC records do not match the number of eBook titles, junk fields in the MARC records, invalid URLs, duplicate MARC records for the same title. In this presentation, I’ll talk about how to evaluate the free MARC records, what questions to ask the vendors, and problems associated with using free MARC records.



Building a Virtual Reference Shelf

Lauren Wallis, Reference and Instruction Librarian, University of Montevallo

This session discusses the curation of the Virtual Reference Shelf (VRS) at the University of Montevallo’s Carmichael Library. The VRS ( is a collection of more than 250 reference titles from Oxford Reference and Gale that are accessed through the Alabama Virtual Library. While these sources provide rich virtual reference content, they are not easily discoverable through the library catalog, and were not being used to their full potential. The VRS organizes individual reference titles by academic subject in order to present content to patrons in a way that is accessible and aesthetically pleasing. Participants will learn about building a VRS using LibGuides and their statewide collection of virtual reference titles, discover potential lesson plans for using the VRS in information literacy instruction, and discuss possibilities for including the VRS in outreach to faculty teaching both in-person and online courses.

Managing eResource Processes and Projects

Janetta Waterhouse, Director of Library Systems and Technical Services, University of Illinois, Springfield

This presentation will give an overview of eResource management processes and projects at a small academic library. It will cover all eResource management workflows, which were updated after the ERMS was implemented and eResource management merged with the Technical Services unit. This includes processing purchases, renewals, and cancelations; activation and maintenance; identifying and resolving problems; cataloging; cost and usage statistics collection; and alerts and assessment. Discussion will also include several eResource projects, including a knowledge base and resolver migration that were initiated and completed in order to increase access to eResources, decrease problem reports, and populate the ERMS with cost and usage data so that cost per use could be assessed. Other topics that will be presented include motivating staff through small and large projects and staff training on eResource terminology and the primary systems related to eResources, such as ERMS, knowledgebase and resolver, discovery systems, and the library catalog as it pertains to working with eResource records.


Poster Sessions

Tracking Access Issues with a Blog

Matt Thomas, eResources Librarian, Wilfrid Laurier University

Although the quick and effective resolution of electronic resource access issues is the priority, a close second is consistent and accurate records of those issues and resolutions. However, without the money or in-house abilities for a tool designed specifically for this task, other resources must be used instead. This poster will illustrate the key requirements identified for access issue tracking, the implementation of Google’s Blogger as an easy and free solution at a 15k FTE, mostly undergraduate-serving academic library, and planned future directions beyond current use.

New Technology Assessment and Adoption

Sheeji Kathuria, Reference and Instruction Librarian, University of Alabama in Huntsville

In Spring 2013, M. Louis Salmon Library at the University of Alabama in Huntsville (UAH) started the process of acquiring technological devices such as laptops to circulate. In order to justify the expense and appropriately meet the needs of the patrons, Reference Librarian Sheeji Kathuria created a survey asking patrons what types of devices they were interested in, as well as if they wanted specific types of software on said devices. The survey was created for free using Google Forms, and was promoted on various social media and web outlets over the course of 10 days. The results of the survey demonstrated equal demand for both laptops and iPads. The most common types of software requested included both general software such as Adobe Creative Suite and Microsoft Office Suite, and more subject-specific software such as Maple and MATLAB. Because of the survey results, the UAH Office of the Provost appropriated budgeting for the library to purchase the devices. The library is currently in the process of loading these devices with the most popular types of software requested, including Maple and MATLAB. They will begin circulation in the summer of 2013 and follow-up assessment will be conducted.

Focus on What is Actually Important: Google Analytics, the Library, and the New Metrics

Steven Turner, Web Services Librarian, University of Alabama

This poster will show librarians how to use Google Analytics to refocus statistical analysis of their library’s web presence towards new concepts and ideas in order to present meaningful and innovative metrics. The poster will also address integrating these metrics into the creation, design and development process of the web presence as well as help inform the budgetary focus of libraries, institutions and/or consortia.

4 Steps to Craft a Social Media Strategy

Natalie Rector, Emerging Technologies Librarian, New College of Florida

A library that uses social media tools but has no strategy is like a boat without a rudder – public opinion and comments will steer your organization instead of your mission goals. This poster will outline the four easy steps to defining your audience, outlining your objectives, clarifying your tasks and evaluating your end product.

More Past Conferences

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Emerging Technologies Summit

MidSouth eResource Symposium

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